Sock sizing and care
Which size should I choose?
Use the size chart on the individual product listing. Check the stated foot-length range and measurement units before ordering; sizing may vary by style. If a chart is missing or unclear, contact support@saksak.co before choosing a size. We do not use one size chart for every pair.
How should I wash my socks?
Follow the care instructions on the product listing and the item label. Materials and care requirements vary; if instructions are not provided, contact support@saksak.co. We do not assume every pair can be machine washed or tumble dried.
Shipping and returns
Where do you ship?
We ship within the United States. Orders leave Los Angeles after inspection and packing.
How long will my order take?
Allow approximately 2–3 weeks from order to arrival. Preparation takes about 1–2 weeks, followed by an estimated 3–4 business days after dispatch. If there is a delay, we will email you a new estimated arrival date.
How much is shipping?
Standard U.S. shipping is $8.00. Orders of $70.00 or more qualify for free shipping, before taxes and after discounts.
Are the items already stocked in Los Angeles?
No. We source items from suppliers in Korea after you order. They arrive in Los Angeles for inspection and packing before being sent to you.
Will I pay import fees when the order arrives?
There are no additional duties or import fees at delivery.
How do I request a return?
Email support@saksak.co within 7 calendar days after your order is marked delivered. Wait for approval and the Los Angeles return address before sending anything back.
Who pays for return shipping, and how is a refund sent?
For a change-of-mind return, you pay the return shipping cost. We inspect returned items after arrival. Approved refunds go to the original payment method.
Can I return opened socks?
No, opened socks are excluded from change-of-mind returns. If an item is damaged or incorrect, the next answer explains how to get help.
What if an item is damaged or incorrect?
Email support@saksak.co with photos. After photo verification, we will arrange a refund or resend the item without asking you to return it.
Do you offer exchanges?
No, exchanges are not offered. Please see our returns and refunds policy for return requests and help with damaged or incorrect items.
How can I ask about changing or canceling an order?
Email support@saksak.co with your order number for help with your request. General enquiries receive a response target of 1 business day during our Monday–Friday, 9:00 AM–5:00 PM Pacific Time support hours.
Where can I check materials, size, and origin?
Read the individual product listing for materials, dimensions, care instructions, and country of origin. Country of origin is shown when confirmed; sourcing from Korea does not by itself establish where an item was made.
Children’s sock sizes
| Range | How to choose |
|---|---|
| Kids, toddlers and babies | Use the supplier-confirmed foot-length range and size chart on the individual product page. Age labels alone do not guarantee fit. |
Children’s sock sizes vary by brand. We do not use a universal age-to-size conversion. If a size chart is missing, contact support@saksak.co before ordering.